Superstorm Sandy and the April 15 terrorist attack in Boston rattled assumptions and recalibrated thinking about disaster management, agreed panelists at the Leadership Roundtable of ICI’s 2013 Operations and Technology Conference on May 2 in Washington.
“One of the lessons we’ve learned is that no two events are identical,” said Stephen C. Neff, Enterprise Chief Technology Officer at Fidelity Corporate Services. Fidelity, he noted, was forced by Sandy to take unprecedented steps, including sending a fuel tanker to aid employees hit by shortages in the wake of the storm. Neff said firms should prepare themselves by having “a set of building blocks” that can be configured in response to unfolding events.
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